Shipping & Return policy

Shipping

We ship to The Netherlands, Belgium and EU. 

Shipping costs outside the Netherlands/ Belgium depend on the country. 

You will see the transport rate during checkout at your shopping cart. 

Shipping costs:

  • Shipping costs are € 5.95 for shipping within the Netherlands per package.
  • For Belgium the shipping costs are € 7.50 per package.

Delivery times:

  • We ship your order within 3 working days within the Netherlands.
  • We ship your order to Belgium within 6 working days.
  • The delivery time for EU orders depends on the country.

After ordering you will receive an order confirmation by email and as soon as the order has been shipped you will receive the track & trace code. With this code you can easily track the order.

The carrier we work with is DHL Parcel.

Curls & Cosmetics is not responsible for the delay at the carrier.

Returns

Returns are possible within 14 days of receipt provided the product is undamaged and unopened.

If you want to return the product, send us a message within 14 days using the form below with the necessary information:

After you have notified us about the return, you have 14 days to return your order.

Make sure to fill in and print the return form and our address label below. If you do not have the option to print the form, you can also write down the data. Pack the product in the original box with the completed return form and stick the address label on the box. Returning the product is at your own risk and the shipping costs are for your own account.

Retourformulier & Adreslabel
PDF – 24,7 KB 51 downloads

As soon as we have received your package in good order, we will ensure that the order amount is refunded to the account with which the payment was made within 14 days.